General Terms & Conditions

These Visitor Terms and Conditions for Swarovski Kristallwelten (Swarovski Crystal Worlds) include and comprise the following: (A) General Business Terms and Conditions; (B) Terms and Conditions regarding Conduct, Use, and Attendance at Swarovski Crystal Worlds (hereinafter “Code of Conduct”); (C) Terms and Conditions for Events and Workshops at Swarovski Crystal Worlds; (D) Terms and Conditions for the Use of the Gastronomic Services Area and (E) Terms and Conditions governing the Use of the Swarovski Crystal Worlds ice rink (abbreviated to the “Rules governing Use and Skating”) (hereinafter collectively, “Visitor Terms and Conditions”).

(A) General Business Terms and Conditions:

Visiting Swarovski Crystal Worlds: By purchasing tickets, entering, and/or using (including free of charge) Swarovski Crystal Worlds (including all facilities, systems, equipment, and parking spaces), the visitor expressly agrees to the valid enforceability of and compliance with these “Visitor Terms and Conditions” in their entirety, specifically the applicability of and compliance with the “Code of Conduct.”
Parking lot: The use of the parking lot is free of charge and at the visitors’ own risk. Parking lot usage is limited to the duration of the visit to Swarovski Crystal Worlds. The Austrian Traffic Code (Straßenverkehrsordnung; StVO) is enforced on the entire parking lot and its access points. The parking lot is not monitored by security. Visitors must ensure that individuals, pets, and valuables are not left behind in their vehicles. Swarovski is exempt from any and all liability for damages (vehicular damage, theft, etc.). Swarovski reserves the right to install surveillance of the parking lot by video camera. This will happen based on its own discretion and under no obligation. Camping, staying overnight, and/or preparing meals are prohibited.
Access and stay: Access, stay, and use of Swarovski Crystal Worlds, together with all facilities, systems, and equipment are permitted only during the posted hours of operation, only through the designated access points, and only while complying with the “Visitor Terms and Conditions”, as well as the Instructions on Use and Safety. Children (i.e., persons who have yet to reach the age of 14) are granted access to Swarovski Crystal Worlds and to stay on the premises and use the facilities, systems, and equipment only in accompaniment and supervision of a parent, legal guardian, or at minimum an accompanying person of legal age). Admission to Swarovski Crystal Worlds is granted to minors (i.e., persons who have reached the age of 14, but who have not yet turned 18) under the proviso that their stay on the premises and use of its facilities, systems, and equipment is supervised by and at the responsibility of their parents or legal guardians.
Tickets: The purchase of an individual admission ticket entitles the bearer to one-time admission to the exhibition space, and to unlimited access to the playground and garden. (Single admission) tickets and annual tickets are not transferrable. Annual tickets are valid from the date of issuance for the duration of one year.
Visitors are obligated to hold on to their ticket during the entire duration of their stay, and to present this upon request to (any) Swarovski employee.
Lost tickets will not be replaced.
Store visit: Guests who wish only to visit the Store will obtain a free ticket that grants them admission to the Store.
Use: Visitors may use the facilities, systems, and equipment at Swarovski Crystal Worlds while respecting their designated purpose, heeding and upholding the “Visitor Terms and Conditions” and associated Instructions on Use and Safety as applicable, as well as exercising the necessary diligence and performing the supervisory duties incumbent upon parents and accompanying persons of legal age with regard to their own children and/or those children whom they chaperone. By using the facilities, systems, and equipment, the visitor indicates that he or she has been adequately advised of the Instructions on Use and Safety.
Age and height restrictions: The play area (playtower and playground) may only be used by children who have reached the minimum age of a full four years (48 months) and – if designated for specific game equipment – who meet the minimum height requirement.
Responsibility and supervision: It is incumbent upon parents or accompanying persons of legal age to provide constant supervision of and guidance to the children they accompany during their visit to Swarovski Crystal Worlds. Any use of Swarovski Crystal Worlds and its facilities, systems, and equipment by children or wards in their charge, is contingent upon a realistic assessment by the parents or accompanying persons of legal age as to which activities and equipment are suitable for each child or ward, commensurate with the age and level of development of that child or ward.
The commensurate degree of diligent care is warranted. All entrances and exits must be kept free and clear of obstruction.
All facilities, systems, and equipment, specifically the playgrounds and playground equipment, may be used – without exception – at your own risk, and only under supervision of a parent or accompanying person of legal age. Parents and/or accompanying persons of legal age bear full responsibility for the safety of their own children, chaperoned children, or wards. Parents or accompanying persons of legal age are liable for any breach of their supervisory or custodial responsibilities in regard to their own children and/or those children they chaperone. Parents and/or legal guardians are responsible for the conduct of minors.
Employees: Employees of Swarovski Crystal Worlds provide no supervision whatsoever.
Visitors must always obey the instructions of Swarovski employees immediately under any circumstance.
Employees of Swarovski Crystal Worlds are authorized to deny admission to Swarovski Crystal Worlds and to escort off the premises those persons who conduct themselves in contravention to the “Visitor Terms and Conditions,” comport themselves in any other unreasonable and unseemly manner, or who are staying at Swarovski Crystal Worlds without a standard and valid ticket. Costs will not be reimbursed. Damages compensation claims cannot be asserted by the aforementioned person or persons.
Liability: Swarovski’s liability for damages suffered in connection with the visit to Swarovski Crystal Worlds, specifically the use of facilities, systems, and equipment, is excluded to the full extent, as long as no compelling legal provisions mandate otherwise. Liability to consumers as defined in the Austrian Consumer Protection Act (Konsumentenschutzgesetz; KSchG) for property damages caused by minor negligence is excluded; this does not apply to personal injury. Any complaints must be filed in all cases at the ticket counter prior to exiting Swarovski Crystal Worlds; this requirement also applies to cases in which any damages come to light at a later point in time. No consideration shall be given to claims asserted at a later date.
Swarovski assumes no liability for any soiling, damage, or other adverse effect to the visitors’ personal items or clothing, specifically if these result from the failure to uphold the Code of Conduct or safety regulations. Similarly, Swarovski bears no liability for loss or theft of the visitors’ personal items.
Lockers: There is a limited number of lockers available for use at no charge in the entrance area and on the ground floor of the playtower and at the Swarovski Crystal Worldsice rink. Visitors use these lockers at their own risk. Any duty of care or liability by Swarovski due to loss, theft, damage, etc., to the contents of those lockers is excluded.
Dogs: Visitors may bring dogs only up to the arrivals building/Grand Plaza of Swarovski Crystal Worlds, and as such it is only permitted while on a leash and only with muzzle. A limited number of dog kennels are available for use free of charge at the entrance area; visitors use these at their own risk. The safe custody of dogs in dog kennels is the sole and exclusive responsibility of the visitor. Swarovski undertakes no duty to provide care and assumes no liability. Visitors must notify the staff at the ticket counter of any guide dogs to be brought in. No other pets are permitted at Swarovski Crystal Worlds. Dog owners must remove any pet feces.
Maintenance: Sections of Swarovski Crystal Worlds may be temporarily closed due to maintenance and cleaning duties, or for operational failure due to technical reasons. Swarovski reserves the right to restrict or close access to Swarovski Crystal Worlds for safety reasons or in force majeure events, or arrange to have Swarovski Crystal Worlds evacuated if the need arises. This circumstance may not serve as a basis to justify claims to reimbursement of ticket price, either in whole or in part.
Film and photography: Visitors are hereby notified that filming and photography may be conducted at Swarovski Crystal Worlds, by Swarovski or third parties, specifically as part of events and workshops. Visitors who do not wish such recordings or their potential subsequent publication are requested to avoid such areas where filming and photography take place. If the visitor does not expressly indicate to the contrary, then Swarovski assumes that the visitor consents, for himself/herself and on behalf of his/her children, minors, wards, the irrevocable publication in any contemporary and future media, as well as the use of their unremunerated image and/or their voice, specifically for photographs, live broadcasts, broadcasts, and/or recordings in image and/or sound, that Swarovski or its agents may create in connection with the visit to Swarovski Crystal Worlds and/or the event attended.
Filming and photographing for private purposes is permitted; however, visitors are themselves responsible for ensuring that any requisite approvals are obtained from the individuals depicted. Commercial recordings (film and photograph) are permitted only after prior authorization by Swarovski's press department has been obtained.
Video recording: At times, video recordings are carried out inside Swarovski Crystal Worlds.
Audio devices: The use of radio, phonographic equipment, tape recorders, or other audio devices or musical instruments is prohibited throughout the entirety of Swarovski Crystal Worlds.
WLAN: Swarovski Crystal Worlds makes WLAN access available to its visitors free of charge. To use it, visitors must first accept the Terms and Conditions for Use when logging in to the WLAN. Any liability by Swarovski is excluded.
Applicable law: Any visit to Swarovski Crystal Worlds, as well as the associated legal concerns – together with the Visitor Terms and Conditions and those regulations governing conduct and stay at Swarovski Crystal Worlds are exclusively subject to the laws of the Republic of Austria, excluding the conflict-of-law rules. If provisions contained in these Visitor Terms and Conditions become invalid or unenforceable, either in whole or in part, then this circumstance shall not affect the remaining provisions. A provision shall replace the invalid or unenforceable provision or portion thereof that most closely approaches the original business intent of the invalid or partially invalid provision, in a valid and enforceable manner.

(B) Terms and Conditions regarding Conduct, Use, and Attendance at Swarovski Crystal Worlds (hereinafter “Code of Conduct”);

Use, supervision, age, height:

All Use and Safety Instructions and pictograms must be observed and upheld in strict compliance. The instructions of Swarovski employees must be implemented immediately.
Parents or accompanying persons of legal age must themselves continuously and exclusively supervise and instruct the children and/or wards in their care throughout the entire area of Swarovski Crystal Worlds. Employees of Swarovski Crystal Worlds provide no supervision whatsoever.
All facilities, systems, and equipment may be used at the visitors’ own risk. Parents or accompanying persons of legal age are liable for their own children and/or the children or wards they chaperone. Any use of Swarovski Crystal Worlds and its facilities, systems, and equipment by children or wards in their charge, is contingent upon a realistic assessment by the parents or accompanying persons of legal age as to which activities and equipment are suitable for each child or ward, commensurate with the age and level of development of that child or ward.
Playground equipment in the area of the playtower and on the playground have been exclusively configured for persons who have reached the minimum age of a full four years (48 months), and where indicated for a minimum body height of 110 cm. Responsibility in this regard is incumbent upon the parents and/or accompanying persons of legal age. The children’s swing set and sandbox in the playground may also be used by children under four years of age (48 months); however, such use is granted only under the constant supervision of a parent and/or accompanying person of legal age.
Parents and/or accompanying persons of legal age must maintain constant visual contact with their own children or any children or wards in their charge who may be at or near any water surface or body of water.
The use of helmets is strictly prohibited on the premises of Swarovski Crystal Worlds (the prohibition on helmets shall not apply exclusively in relation to the use of the Swarovski Crystal Worlds ice rink). Helmets, scarves, necklaces, (hand)bags, backpacks, etc., or other objects associated with the risk of injury or trip-and-fall accidents are strictly prohibited when using the playground/playground equipment or the other facilities, systems, and equipment.
The use of the facilities, systems, and equipment is permitted exclusively for their intended purpose, in the specified body posture, and in compliance with the Instructions for Use and Safety.
Swarovski Crystal Worlds permits the use of the following roller-propelled devices only: baby strollers/perambulators, rollators/walkers with wheels; wheelchairs, and equipment with handlebars. All other roller-propelled devices, including roller skates, scooters, skateboards, bicycles, and walking bikes, or other sports equipment) are prohibited throughout Swarovski Crystal Worlds. This specifically applies to the playtower and the playground
Darkness and – in some places – the predominantly spatial narrowness of the Chambers of Wonder may cause some visitors to lose their orientation and/or lead to claustrophobia. Please exercise all due diligence and care if you suffer from epilepsy.

Park:

Lawns – if they are even and easy to walk on – are an open invitation to enter, stay, and relax.
A selection of movable chairs and lounges are freely available for use. We request that you leave these furnishings in the designated areas of the Crystal Cloud and the playground. Camping is not permitted.
Depending on weather conditions (rain, sleet, snow, etc.), there may be a greater risk of slipping and falling, or the limited winter service may have to be enforced. Visitors are requested to conduct themselves commensurate with the weather conditions; please pay attention to and follow the posted signage and any cordons, or barriers.
All visitors are prohibited from walking on flower meadows or climbing trees, artworks, structural features like walls, other installations, buildings, guardrails, barriers, steep slopes and hills, and any areas that are marked accordingly. Do not pluck the flowers.
You are prohibited from stepping past or removing fences, safety barriers, barriers, or cordons of any kind.
Water is suitable for drinking only from those facilities clearly marked as drinking water.
Entering any body of water or water facility is strictly prohibited. In the winter months, visitors are strictly prohibited from walking on any frozen body of water or ice-covered surface.

General conduct

We request that you treat other visitors with consideration and respect, bearing in mind the purposes of the facilities, systems, equipment, buildings, spaces, and fixtures. Disturbances to public order, the use of physical or verbal violence, drunkenness, violations of commonly accepted good manners, violation of the “Visitor Terms and Conditions,” (attempts to cause) damage, and related conduct may lead to your immediate ejection from Swarovski Crystal Worlds, without claim to cost reimbursement or damages compensation.
Telephone calls are not permitted inside the Chambers of Wonder at Swarovski Crystal Worlds (exhibition space).
Consumption of your own supply of alcoholic beverages is prohibited throughout the entire premises. The consumption of food and drinks is not permitted in any building.
Smoking is permitted only in designated smoking areas. This also applies to electronic cigarettes.
Setting fires and any handling of open flame is strictly prohibited throughout the entirety of Swarovski Crystal Worlds.
Trash should be placed in the designated containers.
The possession and carrying of weapons or other hazardous objects, and the use of illegal items or substances, are prohibited in Swarovski Crystal Worlds. Swarovski retains the right to conduct bag searches.
Any and all commercial activities, the offering and sale of goods or services, advertising promotional measures (including distribution of handbills, flyers, and/or brochures, or carrying signs or posters), the organizing of games of skill or games of chance, and the act of panhandling are expressly and explicitly prohibited throughout the entire area of Swarovski Crystal Worlds (including its associated facilities, systems, and equipment).

(C) Terms and Conditions for Events and Workshops at Swarovski Crystal Worlds

For attendance at events and workshops for families, children, and/or minors at Swarovski Crystal Worlds, Swarovski reserves the right to apply special requirements, especially with regard to age or minimum prerequisites for participants. This applies particularly in regard to the materials, tools, and techniques to be used. Swarovski reserves the right to reject participation in events or workshops in justifiable cases.
Parents or accompanying persons of legal age of children or minors participating in such events or workshops are obligated to sign a permission slip prior to the start of the corresponding event, and to state their complete contact information, in detail, that would facilitate the direct initiation of contact at any time. Parents must additionally state who is authorized to collect the child in attendance; the event employees at Swarovski Crystal Worlds are not authorized to surrender the child to an individual other than the one indicated, or to leave the child alone unattended. Swarovski also reserves the right to apply other terms and conditions in this permission slip that would attain validity in addition to these Terms and Conditions.
Parents or accompanying persons of legal age are obliged to hand over their children, in person, to the designated Swarovski Crystal Worlds event employees, and to return again at the designated time after the event (themselves or an appropriately authorized adult of legal age), so they can collect their children. Parents or accompanying persons of legal age must inform their child/minor about the fact that during the event or during the workshop, they are absolutely required to carry out the instructions of the Swarovski Crystal Worlds event employees.
Parents or accompanying persons of legal age are obligated to notify the Swarovski Crystal Worlds event employees of any applicable health concerns or requirements of any kind (e.g., allergies, intolerances, epilepsy, etc.), special behavioral matters (e.g., delayed development), and any other requisite information and needs of the attending children/minors. The Swarovski Crystal Worlds event employees are not authorized to dispense medications to children/minors (that they brought with them) and/or to monitor their self-administration.
In the event of emergency, first aid measures can be arranged and/or the child/minor be brought to a physician or hospital. The parents or accompanying persons of legal age will be notified immediately in this case. For the duration of the care, medically necessary decisions must be made based on the best judgment of the physician or – in the event of imminent danger – the best judgment of the Swarovski Crystal Worlds event employees.
If the event or workshop also involves the providing catering to the participants, then Swarovski and/or the Swarovski Crystal Worlds event employees assume no liability for allergic reactions due to allergies or intolerances that were not expressly disclosed (and documented when participating children/minors are involved).
Swarovski Crystal Worlds event employees explain and demonstrate the proper and safe handling of materials, tools, and techniques. Swarovski assumes no liability for participant’s inappropriate or improper use of these. It likewise assumes no liability for loss, soiling, damage and/or other impairment to the objects or clothes that participants bring with them.
Participation in events and workshops is only authorized for those participants who possess up-to-date insurance for illness, accident, and liability.
Swarovski makes no guarantee, warranty, and assumes no liability for products made by the participants during an event or workshop.
The Swarovski Crystal Worlds “Visitor Terms and Conditions” apply to these events and workshops, specifically the conditions of the “Code of Conduct.”

(D) Terms and Conditions for the Use of the Gastronomic Services Area

Visitors are not permitted to consume food or drinks that they brought in.
Smoking is absolutely prohibited throughout the entire Gastronomic Services Area.
Visitors are not permitted to bring pets and animals to the Gastronomic Services Area. There are dog kennels available at the entrance area.
Swarovski assumes no liability for items left at coat check.
Pursuant to the Tyrolean Child and Youth Protection Act (Tiroler Jugendschutzgesetz), no individual may be given alcohol until they have reached the age of 16.

(E) Terms and Conditions governing the Access to and Use of the Swarovski Crystal Worlds ice rink (“Rules governing Use and Ice Skating”)

The Access to and Use of the Swarovski Crystal Worlds ice rink shall be governed by the Terms and Conditions set forth hereunder (hereinafter the “Rules governing Use and Ice Skating”), in addition to parts (A) to (D) of the “Visitor Terms and Conditions.”
The prohibition on helmets and the general prohibition on entering frozen surfaces set forth in (B) “Code of Conduct” shall not apply to the use of the Swarovski Crystal Worlds ice rink.
The Swarovski Crystal Worlds ice rink is comprised of the skating rink and the curling rink along with all associated ice rink facilities and access points.
In purchasing a ticket and/or accessing, and/or using the skating rink of Swarovski Crystal Worlds, the visitor expressly consents to the applicability of and undertakes to comply with these “Rules governing Use and Ice Skating” and confirms that he or she has been sufficiently informed of the “Rules governing Use and Ice Skating” and Instructions on Use and Safety, which he or she acknowledges.
Note: Visitors to and Users of the Swarovski Crystal Worlds ice rink are referred to the increased risk of accident associated with the access to and/or usage of ice rinks. This may arise in particular as a result of surfaces covered by ice and/or melt water (risk of slippage).

Ice skating is a sporting activity, and hence, a correspondingly enhanced level of caution and as realistic as possible an assessment of one's own capabilities or the capabilities of persons under supervision is essential.
Ticket: The purchase of a single ticket grants entitlement to use the Swarovski Crystal Worlds ice rink on the day of issue. Annual cards establish entitlement to the repeated use of the Swarovski Crystal Worlds ice rink. A ticket for the Store visit does not establish entitlement to use the Swarovski Crystal Worlds ice rink. Tickets and annual cards are not transferable.

Opening hours: Access to the Swarovski Crystal Worlds ice rink and its usage are only permitted during the designated opening times or those announced, and during expressly agreed usage periods, shall in all cases occur exclusively through the designated access points, and is subject to adherence to, recognition of, and compliance with the “Rules governing Use and Ice Skating” along with any safety instructions.The start and finish of the opening hours shall be announced by a written notice or by a loudspeaker announcement. Any use outside the opening times of Swarovski Crystal Worlds is not, under any circumstances, permitted.The operator reserves the right to close the entire ice rink temporarily in particular due to maintenance work or to cordon off parts of the frozen surface and temporarily close them for general skating activity (e.g., for curling etc.). Opening hours may be shortened and the operation of the ice rink may be entirely halted in particular due to bad weather or organized events.A waiting time may be necessary once the maximum number of skaters permitted on the ice rink has been reached.

Access and usage: Children (i.e., any person under the age of 14) are only permitted to access the ice rink of Swarovski Crystal Worlds and to use it if accompanied and supervised by parents or legal guardians, or at the very least an accompanying adult.Minors (i.e., any person over 14 but under the age of 18) may only access the ice rink of Swarovski Crystal Worlds and use it with the consent and guidance and under the responsibility of their parents or legal guardians.Access shall not be permitted to persons who are under the influence of an intoxicating substance, are accompanied by animals, do not have sufficient physical capacity, or do not comply with the requirements of these “Rules governing Use and Ice Skating”, or the instructions of Swarovski Crystal Worlds staff.

Responsibility and supervision: The Swarovski Crystal Worlds ice rink may be accessed and used exclusively at each person's own risk and under their own responsibility.Parents or accompanying adults are responsible both for their own safety and for the safety of their own or the accompanied children and persons under supervision. Parents or accompanying adults must, under their own responsibility, ensure the constant supervision/guidance of their own or the accompanied children and persons under supervision for the entire duration of access to and usage of the Swarovski Crystal Worlds ice rink.It is essential that a realistic assessment is made by parents or accompanying adults as to whether the use of the Swarovski Crystal Worlds ice rink is appropriate for the relevant child or person under supervision and is suitable taking account of his or her age and level of development, alongside the provision of guidance to the child or person under supervision.Parents or accompanying adults shall be liable for the conduct of their children and minors and for the breach of their duties of supervision, guidance, and care in relation to their own or the accompanied children and minors.The employees of Swarovski Crystal Worlds shall not perform any supervision whatsoever.

Schools and associations: In the event of group visits, such as by pupils, the chaperones/accompanying persons shall bear full responsibility for the group. Chaperones/accompanying persons must be present at all times and ensure respect for and compliance with the “Rules governing Use and Ice Skating” by the group.
Equipment: Access to and usage of frozen surfaces shall only be permitted with ice skates and suitable equipment. This shall not apply to access to the curling area over the frozen surfaces. Anti-slip shoes are strongly recommended.For Users' own safety, frozen surfaces should not be accessed or used without gloves. In addition, for Users' own safety, the use of helmets is strongly recommended, in particular by inexperienced skaters.Access to and use of the curling area is only permitted for persons wearing the designated footwear suitable for curling and with the appropriate equipment. Floor markings must be complied with and the instructions of Swarovski staff must be acted upon.Anti-slip shoes are also recommended away from the frozen surfaces.

Conduct:

General Code of Conduct: The use of the Swarovski Crystal Worlds ice rink requires consideration for others. Visitors and users of the Swarovski Crystal Worlds ice rink must conduct themselves in such a manner as to ensure that no other person is put at risk, harmed, impeded, or inconvenienced in excess of the level that is unavoidable under the circumstances.

In the event of an accident, the nearest Swarovski Crystal Worlds staff (ice skate loan point) must be informed immediately.

Prohibited conduct:

It is not permitted to run, move in chains, jump, play tag, or throw snowballs.
It is not permitted to skate against the general direction of movement.
It is not permitted to use speed skates.
It is not permitted to carry or use ice hockey sticks of any type, along with pucks, balls, game equipment, or the like.
It is not permitted to cross or remove barriers.
It is not permitted to sit on the fence or mobile barriers.
It is not permitted to carry or consume food or drinks on the frozen surface and to carry fragile objects (including in particular glass, ceramics, etc.).
It is not permitted to smoke or to handle naked flames.
It is not permitted to discard or leave behind any items or litter on the frozen surface.
It is not permitted to use headphones or earphones.
It is not permitted to access the frozen surface during ice care and resurfacing activities, and the deployment of equipment intended for this purpose.
It is not permitted to access floor areas whilst wearing skates not protected by rubber padding.
It is not permitted to circulate on the frozen surfaces with vehicles of any type, including strollers etc. or using any other locomotive aids.
Complaints: Any defects or impurities in the Swarovski Crystal Worlds ice rink must be reported promptly to Swarovski Crystal Worlds staff.

Ice care and resurfacing activities: Swarovski Crystal Worlds staff shall announce the start and finish of ice care and resurfacing activities. Access to the frozen surfaces is only permitted after express clearance has been granted by Swarovski Crystal Worlds staff.
Skating aids: Skating aids are available on the ice. These skating aids are used at the User's own risk. Skating aids must be stored on the ice rink after use in such a manner as to ensure that no risk of injury arises for other skaters.

Liability: Unless specified otherwise under mandatory statutory provisions, Swarovski shall not accept any liability whatsoever for any damage suffered in relation to access to and/or use of the Swarovski Crystal Worlds ice rink. Liability toward consumers for the purposes of the Austrian Consumer Protection Act (KSchG) is excluded for damage to property caused by minor negligence; this shall not apply to personal injury. Swarovski shall bear no liability for personal injury or damage to property occasioned to visitors to the Swarovski Crystal Worlds ice rink by other visitors or any third party. Any claims must be made before leaving the Swarovski Crystal Worlds ice rink; this shall also apply in the event that any damage only becomes apparent at a later date. Claims brought at a later date may not under any circumstances be taken into consideration. Swarovski shall bear no liability for damage to or any other impairment of the personal effects or clothing of visitors. Swarovski shall likewise bear no liability for the loss or theft of personal effects. No guarantee is provided for the cloakroom service.

Loan of ice skates: Swarovski may loan ice skates and helmets upon payment of a deposit. The deposit amounts to 20.00 euros. Visitors are referred to the fact that the runners on the skates have sharp edges. Incorrect usage may result in injury or damage to property (e.g., clothing). The following Terms and Conditions shall apply to the loan of ice skates and helmets:Loans shall be available “whilst stocks last.” The loan of ice skates and helmets is only permitted for the duration of the visit to the Swarovski Crystal Worlds ice rink. Ice skates and helmets must be returned after usage to the ice skate loan point. Items loaned may not be removed from the Swarovski Crystal Worlds ice rink. Ice skates and helmets must be examined immediately in order to ensure that they are suitable for use and fault-free. Any damage, wrong sizes, or other defects must be reported immediately. Any such ice skates and helmets may not be used and must be exchanged immediately at the ice skate loan point, which must be informed of the reason. Questions concerning loaned items (ice skates, helmets), including in particular their usage, must be addressed to Swarovski staff at the ice skate loan point. The borrower shall bear liability for any loss of or damage to the items lent out.

Curling: Curling is only permitted during the designated times and within the part of the frozen surface cordoned off for this purpose. Curling must not result in any risk or injury to other visitors and users of the Swarovski Crystal Worlds ice rink. The usage of appropriate equipment (including in particular footwear) must be ensured under each person's own responsibility. Curling must not result in any risk for other visitors. The removal of barriers is strictly prohibited.

Skating lessons: Any commercial activity involving the provision of skating lessons on the Swarovski Crystal Worlds ice rink is prohibited.